Scaling Your Service Business
Learn how to grow your freelance or consulting practice beyond yourself. Explore strategies for subcontracting, building a small agency, and creating productized services.
54 courses
Learn how to build a profitable web development or agency business, find high-paying clients, and manage projects professionally without needing deep coding skills.
Learn how to co-create business value and align IT services with organizational goals using the core components of the ITIL v4 framework.
Learn core IT service management practices including incident, problem, and asset management to confidently support modern digital operations.
Learn to navigate, search, filter, and personalize lists in ServiceNow to boost your daily productivity and manage records with confidence.
Equip yourself with foundational ITIL knowledge to enhance IT service management and support digital transformation initiatives.
Move beyond hourly billing by learning how to package your expertise into standardized, scalable offerings that grow your business without increasing your workload.
Learn to align ITIL best practices with ServiceNow to streamline incident resolution, manage service requests, and drive digital transformation in your organization.
Understand support channels, service level agreements, and health monitoring tools to maximize your organization's 365 cloud experience.
Learn how to design, execute, and measure successful pilot programs to drive user adoption of new services and technologies.
Configure knowledge bases, portals, and AI-powered virtual agents in Dynamics 365 to deliver seamless customer support experiences.
Learn how to configure unified routing, set up queues, and automate work distribution to improve support team efficiency.
Acquire the essential technical literacy to collaborate effectively with engineering teams, understand modern software architectures, and drive successful business IT projects.
Understand the core principles of modern IT service management and learn how to co-create value using the ITIL 4 framework.
Master the seven guiding principles of ITIL 4 to co-create business value and streamline modern IT service delivery.
Master the scaling phase of service adoption to expand usage, foster internal communities, and measure business value across your organization.
Learn how to align organizational objectives, build a strategic foundation, and launch a successful service adoption plan for your team.
Learn how to safely upgrade Windows client operating systems, secure user data, and apply modern deployment methods for seamless device transitions.
Launch and advance your career in IT Service Management with a practical roadmap covering essential frameworks, key roles, and modern industry practices.
Learn to design, deliver, and manage high-quality IT services using the ITIL framework to align technology with business goals.
Learn to align IT services with business goals, resolve incidents efficiently, and leverage ServiceNow to transition from reactive firefighting to proactive service delivery.
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