Designing AI Agents for Business with Copilot and Dynamics 365

Modern organizations are rapidly adopting artificial intelligence to streamline operations and enhance decision-making. Learning how to design custom AI agents allows you to build tailored solutions that address specific business pain points. By completing this training, you will be able to conceptualize, structure, and deploy intelligent agents within your business ecosystem. You will gain a clear understanding of how to align AI capabilities with organizational goals, ensuring your agents are secure, reliable, and highly effective. What you'll learn: - Understand the foundational core concepts of AI agents and conversational design patterns. - Design custom agents tailored to specific business processes using Copilot. - Configure custom connectors to integrate your agents with Dynamics 365 and external data sources. - Apply Responsible AI principles to ensure ethical, safe, and transparent agent behavior. - Learn prompt engineering basics to guide your agent's decision-making and response logic. - Implement basic retrieval-augmented generation concepts to ground your agent in business-specific knowledge. We begin by exploring foundational AI terminology and agent architectures before moving into practical design workflows and integration strategies. Through clear text-based explanations and conceptual exercises, you will learn how to connect agents to live business systems. This course is designed for business analysts, project managers, and aspiring AI developers who are new to agent design, with no prior coding or technical experience required. Start reading today to begin building intelligent assistants for your organization.