Foundations of IT Support

Technology powers the modern world, but it constantly requires maintenance and troubleshooting. Becoming the person who knows how to fix these systems opens the door to a rewarding journey in the tech industry. This course will transform you from an everyday technology user into a capable problem-solver equipped with the foundational skills needed for technical support. What you'll learn: • Understand essential IT terminology, hardware components, and core technological concepts. • Master the basics of computer networking, IP addressing, and how the internet works. • Learn to navigate, configure, and troubleshoot major operating systems. • Apply structured problem-solving methodologies to resolve common hardware and software issues. • Practice basic system administration, software installation, and user management tasks. • Build a foundation in cybersecurity principles to protect devices and data safely. Through step-by-step guidance, you will explore the core areas of information technology, from understanding computer architecture to managing network connectivity. We focus on practical, real-world scenarios to build your technical confidence. Designed specifically for complete beginners, this course requires no prior technical experience or prerequisites. Start your journey into the world of technology today and learn how to keep systems running smoothly.