Build an AI Chat Support System with OpenAI and Custom Data

Businesses today need instant, accurate customer support, but generic AI models do not know your specific product details or internal FAQs. This text-based course teaches you how to bridge that gap by building a custom AI chat support system. By reading and practicing the concepts in this course, you will transition from understanding basic AI prompts to constructing a functional chat support system that answers questions using your own private knowledge base. What you'll learn: Understand the fundamentals of large language models and API integration; Apply prompt engineering techniques to guide chatbot behavior and tone; Implement basic Retrieval-Augmented Generation (RAG) concepts to connect internal documents; Configure secure API authentication and environment variables; Manage conversational context and history for a seamless user experience; Structure custom data so the AI can retrieve and process information efficiently. You will start with core definitions and terminology before moving step-by-step through setting up the API, structuring your internal data, and writing the logic to connect your knowledge base to the conversational interface. This course is designed for beginners, developers, and product managers eager to learn AI integration, requiring only basic programming familiarity and no prior AI experience. Start reading today to build your own custom, data-driven AI assistant.