Student Success Tools for Academic Advisors and Support Staff

Supporting student journeys requires more than just good advice; it demands a clear understanding of modern digital tracking and support systems. This course introduces you to the essential student success tools used in higher education to monitor progress and intervene early. You will transition from manual tracking methods to a structured, data-informed approach to student support. Through comprehensive written explanations, you will learn how to interpret student dashboards, identify at-risk indicators, and coordinate care across departments to foster a supportive learning environment. What you'll learn: - Understand the foundational concepts of student success platforms and advisor dashboards. - Identify key academic and engagement metrics to track student progress effectively. - Configure and respond to early alert systems to support struggling students. - Apply ethical data practices and privacy standards when handling student information. - Analyze student wellbeing indicators in both in-person and digital learning environments. - Coordinate multi-departmental interventions using shared notes and referral tools. The course begins with core terminology and the fundamentals of educational technology workflows. You will then progress through written case studies and practical scenarios that demonstrate how to manage student cases, document interactions, and leverage predictive indicators responsibly. This course is designed for beginning academic advisors, student success coaches, and higher education staff looking to build their digital advising skills. No prior experience with student success software is required. Read through this comprehensive guide to elevate your student support strategies and drive academic success.