Einstein Call Coaching: Conversation Intelligence for Sales

In modern sales, every customer conversation is packed with valuable data, but manually reviewing hours of audio is impossible. Conversation intelligence automates this analysis, turning voice interactions into actionable strategy. This course guides you through setting up and using Einstein Call Coaching to automatically surface key moments, competitor mentions, and objection patterns from your sales calls. What you'll learn: 1. Understand the core concepts of conversation intelligence and AI-driven sales coaching. 2. Configure Einstein Call Coaching settings to track custom keywords, competitors, and products. 3. Analyze call transcripts and automated insights to identify successful sales behaviors. 4. Share key call moments and feedback to scale best practices across your sales team. 5. Implement compliance and privacy best practices for call recording and data storage. 6. Integrate call insights into your daily CRM workflows to drive pipeline velocity. You will start with the fundamental terminology of speech-to-text AI and conversation analytics, before moving into practical setup, keyword configuration, and coaching workflows. Designed for sales managers, enablement professionals, and representatives who want to use AI to improve performance, this course requires no prior experience with conversation intelligence tools. Start reading today to transform your sales conversations into a repeatable blueprint for success.