UX Design and Service Planning for AI Products

Artificial intelligence is transforming how we interact with technology, yet many AI products fail because they ignore the user experience. Designing for AI requires a shift from static interfaces to dynamic, probabilistic systems that must earn user trust. This text-only course equips you with the foundational principles of UX research and service planning specifically tailored for AI-driven applications. You will transition from traditional design thinking to an AI-first UX mindset, learning how to handle system uncertainty and design intuitive human-AI interactions. What you will learn: - Understand foundational AI terminology and how machine learning impacts user expectations. - Apply UX research methodologies to identify user needs in AI-powered environments. - Design interfaces that manage AI uncertainty, errors, and system hallucinations gracefully. - Establish user trust through explainable AI principles and transparent feedback loops. - Plan AI services by balancing technical feasibility with user-centered value. - Draft interaction models that seamlessly combine natural language interfaces with traditional UI. You will begin with core concepts of AI and UX before moving into practical service planning, user research techniques, and interaction design patterns. Through clear written explanations and structured analysis of modern AI products, you will gain a practical framework for your next project. This course is designed for aspiring UX designers, product planners, and product managers who are new to AI and want to build intuitive, user-first intelligent products. No prior technical background or programming experience is required. Start reading today to master the essentials of designing successful AI products.