Cara bikin agen AI buat balas chat pelanggan di WhatsApp dijelaskan step by step, langsung praktik dan berhasil.
Build AI Support Agents for Telegram and WhatsApp
Automate customer service for your online store or small business by creating intelligent AI agents powered by your own knowledge base.
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AI instructor
Ask about any lesson and get a clear answer instantly, anytime. -
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Start anytime
No schedules or deadlines — learn at your own pace, whenever suits you. -
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In English
Lessons, tasks and certificate — all fully in your language.
About this course
Customer inquiries can quickly overwhelm small business owners and online store managers. Imagine having a tireless assistant that instantly answers routine questions directly in popular messaging apps. This text-based course guides you through building intelligent automated support agents for Telegram and WhatsApp. You will start with the fundamental concepts of artificial intelligence and learn how to connect these agents to your specific business data, ensuring they provide accurate, helpful, and context-aware responses to your customers.
What you'll learn:
- Understand the core terminology and basics of AI support agents.
- Design automated text workflows for Telegram and WhatsApp messaging.
- Apply fundamental prompt engineering techniques to guide agent behavior.
- Build a structured knowledge base using basic Retrieval-Augmented Generation (RAG) concepts.
- Configure context-aware responses to minimize AI errors and hallucinations.
- Deploy text-based customer service solutions tailored to small business needs.
The course begins with foundational AI definitions and gradually moves into practical, step-by-step written tutorials on structuring your business data and configuring your agents. You will read through clear explanations and apply the concepts through guided written exercises. Designed entirely for beginners, this course requires no prior programming or artificial intelligence experience. Start reading today to transform your customer support workflow with intelligent automation.
What you'll get
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📜
Certificate of completion
Add it to your LinkedIn profile -
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Personal AI tutor
Stuck on a lesson? Ask your built-in tutor anything, any time. -
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Audio version included
Learn on the go — no screen needed -
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Lifetime access
Come back anytime, no expiry -
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Phone or computer
Works anywhere, any device -
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14-day refund
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Short & focused
2h 42m of practical content
Certificate of completion
Every course you complete on PickAClass issues a credential like this — original, with its own code, verifiable by URL, and detailed about what was actually demonstrated.
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Certificate of Mastery
This certifies that
Name Surname
has successfully demonstrated mastery of
Build AI Support Agents for Telegram and WhatsApp
Skills demonstrated
✓
Behavioral pattern analysis
Foundational
1.2 hrs
✓
Decision-architecture frameworks
Proficient
1.4 hrs
✓
A/B test design
Proficient
1.7 hrs
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Behavioral copywriting
Advanced
1.9 hrs
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PickAClass — Name Surname
Build AI Support Agents for Telegram and WhatsApp
Page 2 of 2
Performance detail
Coursework summary
Lessons completed
14 / 14
Practice questions
26 / 28
Assignments submitted
4 (avg 4.5 / 5)
Capstone project
Reviewed — 4.6 / 5
Total practice
6.2 hrs
Performance benchmark
Cohort rank
Top 12% of 1,625
Time to completion
11 days (median: 22)
Mastery score
91 / 100
Practice-question score
94%
Skill verification
Verified Skill Path
Reviews (10)
Kursus ini benar-benar membantu saya bikin bot WhatsApp untuk toko online kecil-kecilan. Penjelasannya runtut mulai dari setup sampai atur respons otomatis, jadi gampang diikuti walau saya bukan orang IT.
WhatsApp ve Telegram için destek botu kurmayı anlatan bu kurs gerçekten işe yarıyor. Adım adım anlatım sayesinde küçük işletmem için botu iki günde kurdum, müşteri soruları artık otomatik yanıtlanıyor.
Hooking my own product knowledge base into a Telegram bot was way easier than I expected after this course. Now my little shop answers most customer questions on WhatsApp automatically and I only step in for the tricky ones. Saved me hours every day.
यह कोर्स टेलीग्राम और व्हाट्सएप के लिए AI सपोर्ट बॉट बनाना सिखाता है, समझाने का तरीका बहुत सरल है। मैंने अपनी छोटी दुकान के लिए बॉट बना भी लिया, बस थोड़ा और उदाहरण दिए जाते तो और अच्छा होता।
Khóa học hướng dẫn xây bot chăm sóc khách hàng trên Telegram và WhatsApp rất dễ hiểu, mình áp dụng ngay cho shop online của mình.
예제는 좋았지만 진도가 좀 빨랐어요.
This course walks you through setting up a WhatsApp bot step by step, which is exactly what I needed for my small shop. The Telegram section felt a bit shorter than the WhatsApp one, so I wanted a little more depth there, but the automation logic for handling FAQs clicked fast.
Наконец бот отвечает клиентам сам!
Проходил курс, чтобы наконец разобраться с ботами для магазина в Telegram. Объяснения понятные, автор показывает реальные примеры настройки для WhatsApp Business API, а не просто теорию. Особенно понравился блок про обработку типовых вопросов клиентов и передачу сложных случаев живому оператору. Единственное — про интеграцию с CRM рассказано довольно бегло, пришлось многое гуглить самому. В целом курс стоящий, начал применять в своём небольшом магазине уже на второй неделе.
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Frequently asked
What do I need to take this course? +
Just a phone or computer with internet. No installs, no special hardware.
How do I pay? +
By card via Stripe. We don’t store card details — Stripe handles them securely.
Can I get a refund? +
Yes — full refund within 14 days, no questions asked.
How long will I have access? +
Forever. Once you purchase, the course is yours to revisit anytime.
Will I get a certificate? +
Yes. On completion you'll receive a certificate you can add to your LinkedIn profile.
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