Creating and Managing Topics in Copilot Studio

Conversational AI assistants require structured dialog management to deliver accurate, helpful responses. This text-based guide teaches you how to construct, organize, and refine conversational topics within Copilot Studio. You will gain the practical skills needed to design conversational flows, manage trigger phrases, implement variables, and integrate generative capabilities to handle user intent effectively. What you'll learn: - Understand the core terminology and architecture of conversational topics and intent matching - Create and structure custom topics using trigger phrases, conditions, and message nodes - Manage conversation variables and entity extraction to capture user input accurately - Configure system topics, fallback mechanisms, and error-handling paths - Apply generative AI answer nodes and knowledge sources within structured topic paths - Test and optimize conversation logic to ensure clear, seamless user interactions The course begins with foundational concepts and essential terminology before guiding you step-by-step through designing, connecting, and testing topic logic. Written explanations and clear structural examples help you build confidence throughout each stage. This course is tailored for beginners, conversational designers, and administrators looking to build effective assistants without prior coding experience. Start reading today to build robust conversational flows in Copilot Studio.