Building Secure AI Agents for Public Sector Services

Public sector organizations face the unique challenge of modernizing services with artificial intelligence while maintaining strict security, data privacy, and regulatory compliance. This text-based course teaches you how to leverage agentic AI to safely automate complex administrative workflows and improve citizen service delivery. By reading through this foundational material, you will understand how to design, configure, and govern AI agents. You will explore how to apply secure architectures to tools like Copilot and Azure AI Foundry, ensuring your AI solutions respect public trust and data sovereignty. What you'll learn: Understand the core principles of agentic AI and its specific applications in public services; Configure secure AI workflows using Azure AI Foundry and Copilot integrations; Implement zero-trust security concepts and strict data governance protocols for public data; Apply basic prompt engineering and retrieval-augmented generation (RAG) patterns safely; Design compliant automation pipelines that respect privacy laws and public sector mandates. The course begins with essential terminology and the fundamentals of secure AI architecture. You will then progress through step-by-step written explanations detailing how to establish governance, manage data access, and deploy responsible agentic workflows. This introductory course is designed for public sector professionals, IT administrators, and service designers who want to understand secure AI deployment. No prior programming or advanced machine learning experience is required. Start reading today to build compliant, efficient, and secure AI solutions for public administration.