PickAClass · Trade & Service Professions · Retail & Sales Operations

Omnichannel Retail Operations

Understand how to integrate online and physical store operations for a seamless customer journey. Focuses on click-and-collect, in-store returns, and inventory synchronization.

Omnichannel Retail Operations

Salesforce OmniStudio and Vlocity Developer Fundamentals

Retail Strategy: Building an Omnichannel Business

Retail Supply Chain Management: Digital Transformation Fundamentals

Omnichannel Retail Strategy and Customer Experience Management

OmniStudio Internal Data Tools: DataRaptors and Integration Procedures

OmniStudio FlexCards: Integrating Internal Data Sources

Designing Branching OmniScripts in OmniStudio for Managed Packages

Integrating OmniScripts with OmniStudio Data Mappers and Integration Procedures

Off-Platform Deployment with OmniStudio OmniOut

Foundations of Dynamics 365 Commerce: Omnichannel Retail Basics

Integrating Social Messaging in Dynamics 365 Omnichannel

Entity Record Routing in Dynamics 365 Customer Service

Setup and Manage Omnichannel for Dynamics 365 Customer Service

Dynamics 365 Commerce: Setting Up Omnichannel Retail Channels

Configuring SMS Channels in Dynamics 365 Omnichannel Customer Service

OmniStudio Flexcards: Designing, Building, and Publishing

Deploying Chat Widgets in Dynamics 365 Omnichannel

Customer Service Integration with Dynamics 365 Omnichannel

Designing and Building Case Management OmniScripts in OmniStudio

Chat Integrations with Dynamics 365 Commerce