Device Management with Connected Field Service for Dynamics 365 and Azure IoT

Modern field service relies on real-time data to resolve issues before customers even notice them. Connecting physical devices to your service platform transforms reactive maintenance into proactive care. In this course, you will learn how to integrate IoT devices with Dynamics 365 Connected Field Service and Azure IoT. You will understand how to register assets, monitor telemetry, and trigger automated service workflows based on real-time device alerts, preparing you to deploy smart service solutions. What you'll learn: - Understand foundational IoT concepts and how Connected Field Service bridges physical devices with cloud operations. - Register and configure customer assets securely within the service ecosystem. - Monitor real-time telemetry and interpret device alerts to identify potential equipment failures. - Configure automated workflows to generate work orders and dispatch technicians based on IoT events. - Apply security best practices to protect device communication and data transit. The course begins with core terminology and architectural definitions before guiding you through device setup, telemetry configuration, and automated service workflows. You will read detailed explanations and analyze practical configuration scenarios to build confidence in managing connected assets. This course is designed for beginner functional consultants, system customizers, and service managers looking to implement smart IoT-driven maintenance. No prior IoT programming experience is required. Start reading today to transform your field service operations with real-time device intelligence.